Whether you are a first-time visitor or returning to Wildz, this guide covers the essential features you need to know.
Before You Start
- Ensure you are at least 18 years old or the legal gambling age in your jurisdiction.
- Have a valid email address and a phone number for verification.
- Prepare a government-issued ID (passport, driver’s license) for the KYC process.
- Choose a payment method: credit/debit cards, e-wallets, or bank transfer. Check for any fees.
- Set a deposit limit to manage your bankroll responsibly.
- Familiarize yourself with the bonus terms, especially wagering requirements.
Creating Your Account
- Visit the casino’s website and click the “Sign Up” or “Register” button.
- Fill in the registration form with your personal details: name, date of birth, address, email, and phone number.
- Create a username and a strong password (mix of letters, numbers, and symbols).
- Select your preferred currency and agree to the terms and conditions.
- Verify your email by clicking the link sent to your inbox.
- Complete the KYC verification by uploading your identification documents. This may take up to 48 hours.
- Make your first deposit to claim any welcome bonus.
Wagering Calculation
Understanding wagering requirements is crucial. Suppose you receive a €100 bonus with a 35x wagering requirement on the bonus amount. The total amount you need to wager is €100 × 35 = €3,500. If the game contributes 100% (slots), each €1 bet counts fully. But if a game contributes only 20% (table games), you would need to bet €5 to count as €1 towards the requirement. The formula: Required Wagering = Bonus × Wagering Multiple. For a €100 bonus with 35x, you must wager €3,500 before withdrawing any winnings. If your bet size is €2 per spin, you need 1,750 spins. Always check game contributions to avoid disappointment.
Security Overview
The casino uses SSL encryption to protect your data. Two-factor authentication (2FA) is available for added security. All transactions are monitored for fraud. The platform holds a license from the Malta Gaming Authority and the UK Gambling Commission, ensuring fair play and player protection. Important: Never share your password or account details with anyone. Enable 2FA in your account settings.
Banking & Payments
| Payment Method | Deposit Time | Withdrawal Time | Fees |
|---|---|---|---|
| Visa/Mastercard | Instant | 2–5 business days | None |
| Skrill | Instant | Up to 24 hours | None |
| Neteller | Instant | Up to 24 hours | None |
| Bank Transfer | 1–3 business days | 3–7 business days | May apply |
Minimum deposit is typically €10, and maximum withdrawal limits may apply per transaction. E-wallets are fastest for withdrawals.
When Things Go Wrong
- Forgot password: Use the “Forgot Password” link on the login page. Reset via email.
- Withdrawal delayed: Check if your KYC documents have been approved. Contact support after 7 business days.
- Bonus not credited: Ensure you entered a bonus code during deposit. Contact live chat with the transaction ID.
- Game not loading: Clear your browser cache or try a different browser. Ensure you have the latest Flash/HTML5 support.
- Account locked after multiple failed logins: Wait 30 minutes or contact support to unlock.
- Suspected fraud alert: Verify your identity again through support. The casino will guide you.
Worth Knowing
The casino offers a multi-tiered VIP program with statuses from Bronze to Diamond. Points are earned by wagering real money: usually 1 point per €10 wagered on slots. Points can be exchanged for cash or free spins. VIP members get personalized bonuses, higher withdrawal limits, and a dedicated account manager. The program is invitation-based after reaching certain thresholds.
Common Questions
How long do withdrawals take?
Withdrawals are processed within 24 hours for e-wallets, while bank transfers and card payments may take 3–7 business days. Verification must be complete first.
Is there a mobile app?
The casino offers a mobile-optimized website that works via your browser. No download is required; you can play directly on your smartphone or tablet.
What games have the highest RTP?
Popular slots like Blood Suckers (98%) and Jackpot 6000 (98.9%) have high RTP. Always check the game info for exact percentages.
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly deposit limits in your account settings under “Responsible Gaming.”
Do I pay taxes on winnings?
If the casino is licensed in Malta or UK, winnings are tax-free for players in many jurisdictions. However, always consult your local tax laws.
How do I verify my account?
Upload a copy of your passport or driver’s license and a recent utility bill. The process usually takes up to 48 hours.
What is the minimum age to play?
You must be at least 18 years old. Some countries may have higher age limits; check local laws.
Can I play for free?
Yes, most games have a demo mode that lets you play without real money. Sign up is not required for free play.
How do I contact support?
Live chat is available 24/7. You can also email support or use the contact form on the website.
This guide has covered the key aspects of getting started, managing your funds, and enjoying a safe experience. Remember to gamble responsibly and have fun.
